Enterprise IT solutions tailored to your business challenges
Strategic technology consulting backed by 20+ years of enterprise experience. From triage standardization to SLA optimization and team coaching, we help your IT organization perform at its highest level.
STRATEGIC ADVISORYCustomer Communications Management modernization for insurance and finance leaders. We specialize in xPression platform migrations, document workflow optimization, and compliance-ready communications infrastructure.
INSURANCE & FINANCEAWS, Azure, and VMware environments designed for enterprise reliability. Hybrid cloud deployments, infrastructure cutovers, and 24/7 availability strategies — all backed by a proven 99.99% uptime track record.
CLOUD ARCHITECTUREBuild and optimize world-class Tier 2 and Tier 3/4 escalation teams. Our proven methodologies reduce repeat incidents by 18%, improve SLA compliance, and create sustainable team performance cultures.
OPERATIONSAnsible, Bash, PowerShell, and Python automation that cuts troubleshooting time by 70%. We build lab replication environments, diagnostic scripts, and GitHub Actions pipelines that make your teams faster.
DEVOPS & AUTOMATIONWe help teams improve onboarding, documentation, and day-to-day operational clarity. From auditing customer workflows and support procedures to refining knowledge base content, we create clear, usable process documentation that reduces confusion, improves consistency, and increases user productivity.
DOCUMENTATION & ENABLEMENTTwo decades of enterprise IT leadership — now working for you
Torres Technology Group LLC is a Utah-based IT consulting firm founded by Juan Carlos Torres — a bilingual (English/Spanish) technical operations leader with over 20 years managing escalation teams and 24/7 service environments for Fortune 500 companies.
From building Tier 2 and Tier 3/4 teams from the ground up at OpenText and Dell/EMC, to maintaining 99.9% service availability as a NOC Supervisor at inContact (now NICE CXone), Juan brings proven, enterprise-tested expertise to every client engagement.
We specialize in helping insurance and finance organizations modernize their Customer Communications Management platforms, while delivering measurable results in SLA performance, escalation efficiency, and operational uptime.
Let's discuss your technology challenges
Herriman, UT 84096
(800) 999-9999
Torres Technology Group LLC
| Utah LLC
